Clutha District Council Communications Advisor Diane Byars advises that these are the Clutha District Council Essential Services in operation during this COVID-19 Level 4 shutdown.
Clutha District Mayor Bryan Cadogan said it was important that everyone followed the strict Level 4 protocols set out by central government for keeping themselves and their families safe.
“Although it has come along as a surprise, all systems are in place – we did it last time and we’ll do it again,” Mayor Cadogan said.
He urged anyone in the district with concerns to contact Council on 0800 801 350.
Here is a list of Council’s essential services:
CONTACT
Phone our usual number: 0800 801 350. This will be staffed 24/7 during this time.
Online: follow the blue ‘Report a Problem’ button on the front page of our website.
CLOSED
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- Balclutha Library
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- Owaka Library
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- Milton Library
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- Tapanui Library
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- Balclutha Centennial Pool
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- Balclutha i-Site
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- Council Service Centres: Owaka, Tapanui, Lawrence, Milton, Rosebank Office.
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- Landfill and transfer stations closed to public. Only receiving from essential services.
ACTIVITIES (alphabetically)
ANIMAL CONTROL
We will be maintaining a skeleton service to look after animal welfare and aggression issues. Please contact us via the methods at the top of this message.
CIVIL DEFENCE
Civil Defence will continue to operate throughout this period. Support is being given to local health providers, and you.
COMMUNICATIONS
Council website and facebook pages will continue to be updated. However, please DO NOT report problems via Facebook. We will not be able to generate a service request for you. Please report problems via:
Phone our usual number: 0800 801 350. This will be staffed 24/7 during this time.
Online: follow the blue ‘Report a Problem’ button on the front page of our website.
COUNCIL MEETINGS
The West Otago and Lawrence Tuapeka community board meetings that were scheduled to be held today have been cancelled.
GREENSPACE
This is not considered an essential service and as such mowing and gardening operations will cease.
PLAYGROUNDS
All Council playgrounds are now closed to the general public. We recognise that we cannot physically close all the locations, but people are reminded that these high-risk areas are not included in the Government’s guidance as acceptable outdoor exercise areas during the lockdown.
PUBLIC TOILETS
Our public toilets will remain OPEN so that they are available for workers travelling on essential business. However our cleaning regimes will change and while we will maintain them to the highest cleanliest standard we can, we remind people that they are high-risk areas and should only be used if absolutely necessary.
RATES
Rates processing will continue as normal during this time. However, we ask you to pay via online or you can choose to pay by direct debit – just type ‘paying online’ in the search function on Council’s website.
ROADING
Work will continue to be done on our roads so that essential services can continue to use the network. Customer Service Requests that involve safety issues will be dealt with on a priority basis.
RUBBISH
Kerbside collection will continue for the next three days of the Level 4 lockdown.
Remember, all transfer stations and Mt Cooee landfill are closed to the public.
SERVICE REQUESTS/REPORT A PROBLEM
If you have a problem to report, please continue to:
Phone our usual number: 0800 801 350. This will be staffed 24/7 during this time.
Online: follow the blue ‘Report a Problem’ button on the front page of our website.
WATER
Essential work on water and wastewater services will continue but Public Health is our priority.
We will continue to respond to problems with our systems, however, reports of minor issues may not be resolved during this time.
THER SERVICES
They will continue to run skeleton services in:
Environmental Health
Enforcement and Monitoring
